ISO standard in SFS
In May-2007 SFS, as one of a few accounting and advisory companies operating on the Polish market, has implemented Quality System in line with ISO 9001:2015 standard. The certificate has being obtained by SFS from independent international institutions CISQ/IMQ-CSQ and IQNet.
The Quality System covers following areas of SFS activity:
- accounting services
- financial and tax planning
- business advisory
- payroll and human resources management
By a permanent monitoring of the Quality System, including its goals and key measures, our team proactively contributes to maintaining and improving the ISO standard and creating best practices. Delivering services matching our Clients’ expectations is the most important goal across the Quality System. We are reaching this target through offering dedicated solutions, which are highly visible on the market due to the professional approach and effectiveness.
International auditing company CISQ/IMQ-CSQ (Italy), member of IQNet is performing the processes verification regularly. The last audit took place in April-2009. The audit was successful and SFS team was honoured by a very high marks.
ISO 9000 is rapidly becoming the most important quality management standard in the world. Thousands of companies in over 100 countries have already adopted it, and many more are in the process of doing so. Why? Because it controls quality. It saves money. Customers expect it. And competitors use it. What is more, service oriented organizations achieve standards of quality that are recognized and respected throughout the world.
ISO's purpose is to facilitate international business by providing a single set of standards that would be recognized and respected everywhere.
Here's how it works:
You decide that you need to develop a quality management system that complies with the ISO 9001 requirements. That's your mission. You choose to follow this path because you feel the need to control or improve the quality of your products and services, to reduce the costs associated with poor quality, or to become more competitive.
Or, you choose this path simply because your customers expect you to do so or because a governmental body has made it mandatory. You then develop a quality management system that meets the requirements specified by ISO 9001.
In the course of doing so, you may also wish to consult the ISO 9000 definitions and the ISO 9004 guidelines.
But how do you develop such a quality management system? There are at least two approaches. You can either conduct a gap analysis or follow a detailed quality management system development plan.
Once your QMS has been fully developed and implemented, you may wish to carry out an internal compliance audit to ensure that it complies with the ISO 9001 2008 requirements.
Once you're sure that your QMS is fully compliant, you're ready to ask a registrar (certification body) to audit the effectiveness of your QMS. If your auditors like what they see, they will certify that your QMS has met ISO's requirements.
Why is ISO 9000 Important?
ISO 9000 is important because of its international orientation. While the content itself is useful and important, the content alone does not account for its widespread appeal.
Currently, ISO 9000 is supported by national standards bodies from more than 150 countries. This makes it a logical choice for any organization that does business internationally or that serves customers who demand an international standard of excellence.
ISO is also important because of its systemic orientation. We think this is crucial. Many people wrongly emphasize motivational and attitudinal factors. The assumption is that quality can only be created if workers are motivated and have the right attitude. This is fine, but it doesn't go far enough. Unless you institutionalize the right attitude by supporting it with the right policies, procedures, records, technologies, resources, and structures, you will never accomplish the standards of quality that other organizations seem to be able to achieve.
Unless you establish a quality attitude by creating a quality management system, you will never reach a world-class standard of quality.
Simply put, if you want to have a quality attitude you must have a quality system. This is what ISO recognizes, and this is why ISO 9000 is important.